Return Policy

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Return Period

You have 30 days from the date of delivery or completion of service to request a return or refund for eligible items or services.

All return requests must be initiated within this timeframe. Requests made after 30 days will not be accepted unless required by applicable law.

The return period begins on the date of delivery for physical items or the date of service completion for installation services.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be in their original condition, unused, and undamaged
• All original packaging, documentation, and accessories must be included
• Items must not show signs of wear, damage, or modification
• Proof of purchase must be provided

For custom or personalized items, returns may be limited or not available depending on the nature of the customization.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.

If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs. Please contact us immediately to arrange a return.

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we are not responsible for items lost or damaged during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us through our contact form or email to request a return authorization
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return authorization
6. Once we receive and inspect the item, we will process your refund

Refunds will be processed within 10-14 business days after we receive and verify the returned item.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized installations that have been specifically designed for your space
• Digital products or downloadable content
• Items that have been damaged due to misuse or negligence
• Services that have been fully completed and delivered
• Items returned without original packaging or documentation

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your rights under local consumer protection legislation are not affected by this policy.

If you are a consumer in the European Union, you have the right to withdraw from a contract for services within 14 days without giving any reason, subject to certain exceptions for custom work.

For consumers in the United States, state-specific return rights may apply. Please consult your local consumer protection agency for information about your rights.

Order Cancellation Policy

You may cancel your order before it has been processed or work has begun. Once production or installation work has commenced, cancellation may be subject to fees.

For custom installations, cancellation after design approval may result in charges for work already completed. We will provide a detailed breakdown of any cancellation fees.

To cancel an order, please contact us immediately. Cancellation requests are processed within 2-3 business days.

Refund Procedure

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit card refunds: 5-10 business days
• Debit card refunds: 5-10 business days
• Bank transfers: 10-14 business days

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

Partial refunds may be issued for items returned in less than original condition or for partial returns of multi-item orders.

Contact Information

For questions about returns, refunds, or to initiate a return request, please contact us:

Dyxvalonghphun
935 S East St
Indianapolis, IN 46225
United States
request@dyxvalonghphun.world
+1 317 974 1770

Please include your order number and reason for return in your communication to expedite the process.